Bidgely and SoCalGas Use AI to Improve Gas Utility Performance

Bidgely and Southern California Gas worked together to use artificial intelligence (AI) solutions for gas utilities to improve performance and energy efficiency.

Bidgely wrote a primer called Artificial Intelligence for Natural Gas Utilities that describes how AI can be used for gas utility solutions.

The primer highlights the value of AI applications and discusses current use cases for improving the performance of natural gas utilities and was recognized by the National Association of Regulatory Utility Commissioners (NARUC).  Bidgely’s solution for gas utilities leverages applied AI to disaggregate appliance-level energy usage from smart and monthly-read meter data. These insights inform personalized customer experiences as well as improve energy efficiency and more accurate program targeting, as demonstrated at a recent Southern California Gas deployment.

“It is an honor to be acknowledged by NARUC for our success in empowering gas utilities to better engage with customers through AI-powered data analytics,” said Abhay Gupta, CEO of Bidgely. “Gas utilities and customers are an underserved market that stand to have a positive impact on lowering emissions through efficiency. Integrating AI strategies for gas utilities not only bring to light gas appliance usage but also widen the net for more customer segments to engage with. Our work with SoCalGas proves that medium consumption users can bring significant energy savings, for example, a segment traditionally overlooked.”

Bidgely together with SoCalGas deployed a modern Home Energy Reports (HER) solution, powered by Bidgely’s patented gas disaggregation technology, to increase energy savings and digital customer engagement. The program, which delivered thousands of personalized appliance-level insights alerts to SoCalGas medium consumption customers, exceeded 286,000 therms saved in less than four months.

“Engaging with our customers in a meaningful way, and truly motivating them to conserve energy, required us to understand the wants and needs of each customer on an individual level,” said Dr. Liza Legaspi, program manager at SoCalGas. “Our program with Bidgely uses personalization, or as I call it customization, to both redefine customer segmentation and profile customers based on their energy behavior to drive significant consumption changes.”

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