Entergy Continues to Restore Service for Customers Affected by Hurricane Laura

Entergy customers in Texas and Louisiana still face power outages from Hurricane Laura that battered the U.S. Gulf Coast during the last week of August. 

Hurricane Laura was the strongest storm to hit Louisiana since 1856 and has tied for the fifth strongest to make landfall in the continental U.S. The storm caused power outages for 616,000 Entergy customers across the company’s service territory, primarily in Louisiana, Texas and Arkansas. 

Entergy reported that as of 9:45 a.m. Sept. 11, approximately 67,659 remain without power in Calcasieu and Cameron parishes in Louisiana. Outages numbers could fluctuate due to bad weather or other temporary causes. 

The storm’s damage to Entergy’s transmission system surpassed that of Hurricane Gustav that hit Louisiana and Hurricane Ike that hit Texas in 2008. Systemwide distribution damage included more than 9,700 poles, nearly 3,800 transformers and more than 18,700 spans of wire. In Southwest Louisiana alone, close to 640 miles of transmission lines were impacted.  

The company is still working to repair the transmission system across Southeast Texas and Southwest Louisiana. All nine transmission lines that deliver power into Southwest Louisiana were catastrophically damaged. Entergy Louisiana energized the first of its transmission lines into Lake Charles Sept. 9. This will allow more customers to begin receiving power in Southwest Louisiana as the remaining transmission lines must be rebuilt. 

Entergy has over 23,200 workers from 30 states working on restoration efforts which is the largest the company has ever mobilized. 

Our restoration priority is to power critical community infrastructures such as fire and police departments, hospitals and water, and communications services,” the company said in an email. “As we restore service to residential, commercial and industrial customers, we must do it in a way that balances the needs of our customers with the ability to support additional load as the system permits. We understand the challenges facing all of our customers, including those that provide goods and services to others, and are working around the clock to restore power as safely and as quickly as possible. 

The company says that it will be a slow, methodical and controlled process, but customers have their commitment that they will not stop repairing and rebuilding the electric system until every customer who was impacted by the storm has power available to them. 

Entergy continues to update its website daily to inform customers of restoration efforts. 

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